Hi,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

Here are a few things you can try. You will want to temporarily disable your firewall.

1. Unplug your internet modem for 30 seconds and then turn it back on.
2. After the modem is back on, restart your computer.
3. If you are connecting by wifi, click on the wifi icon on your taskbar. Do you see the wifi? If so, try to connect. You may need to enter the password again.

If these do not work, try this below

3. Please click on the Windows Keys and the S key.
Type cdm on the search line (do not hit enter)
Select run as administrator. Then click on Run.
Enter each of the codes below in order.

ipconfig /release
ipconfig /flushdns
ipconfig /renew
netsh winsock reset
netsh interface ipv4 reset
netsh interface ipv6 reset
netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log